LifeScan has announced the voluntary recall of its OneTouch Verio IQ Meter in the United States and Canada. The company reports that under very specific circumstances, the meter turns itself off when users attempt to access the “Results Log” to view stored test results. When the meter is turned back on, it enters the “set up” mode and requires users to confirm the date and time settings before being able to test again.
According to LifeScan, this issue has no effect on the accuracy of test results or functions such as on-screen pattern notifications, averages, result tagging, or downloading, and data are not lost. If the user does not confirm all settings, however, testing is not possible. As a result, treatment may be delayed or a treatment decision made without a blood glucose reading.
To receive a replacement meter, call LifeScan at (888) 567-3003 to verify your meter’s serial number and confirm your mailing address. According to the company, you can continue to use your OneTouch Verio IQ meter while waiting for a replacement. Test strips for the meter are not affected by the recall.