Consumers Frustrated with HMOs


By: Miranda Schwartz

People are losing patience with managed health care providers and favor federal action to protect patients’ rights. Results of a recent nationwide survey show that consumers feel that managed care organizations should not be able to deny treatment and that HMOs should be legally accountable when inappropriate decisions result in harm to a patient. The survey was conducted by Wirthlin Worldwide and commissioned by the Patient Access to Responsible Care Alliance (PARCA).

Ninety-five percent of respondents agree that picking one’s own doctor is important, and 73 percent are concerned that managed health care plans can deny or delay needed treatment too easily.

Respondents were also eager to get the federal government to regulate the industry. Ninety-three percent favor the enactment of federal laws that would require managed care plans to provide patients with clear written information about what services are provided, and 89 percent want laws to ensure patients have access to a fair and timely appeals process when denied treatment. In addition, 92 percent favor the enactment of federal laws ensuring patients adequate access to a full range of health care professionals, including non-MD providers.

“The survey speaks for itself. People want true health care choice and accountability,” says PARCA spokesman David Hebert.



Diabetes Health Medical Disclaimer
The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images, and information, contained on or available through this website is for general information purposes only. Opinions expressed here are the opinions of writers, contributors, and commentators, and are not necessarily those of Diabetes Health. Never disregard professional medical advice or delay seeking medical treatment because of something you have read on or accessed through this website.